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Deliveries 

UK deliveries will be received within 7 working days. For deliveries outside the UK please allow up to 10 working days. 
 
If you have ordered more than one Product, We reserve the right to make delivery of your Order by instalments. 
 
We will endeavour to process your Order and manufacture your Product within the time period stated for each item. However manufacturing times may vary and any times quoted for the delivery of goods are indicative only. 
 
When you receive the Product/s you must inspect them for any defects or non-conformity before signing good condition. If you sign good condition, you are accepting the goods are in an acceptable condition. Any packages not signed for but accepted are considered signed in good condition. 
If you can see any sign of damage to the parcel/s please sign as damaged otherwise we cannot refund or replace the item, beyond your statutory rights. 
 
You must be available to accept delivery on the delivery date as the courier will only attempt re-delivery up to 2 times and then the delivery will be returned back to Us at your cost. If delivery is refused or returned due to a faulty address, you will be charged a return fee. 
 
If you wrongfully fail to take delivery of the Order then we shall be under no obligation to refund the price. 
 

Returns, refunds and rights of cancellation 

You shall have the right to cancel an Order only in the following circumstances: 
(a) If We have failed to deliver the Order within 40 days after the date you placed the Order; 
(b) In the case of Faulty Products at the earliest opportunity after you have discovered that the fault or defect (provided that You shall be deemed to have inspected the Product as soon as reasonably practicable after delivery and in no case longer than 14 days after receiving the product). 
 
If an Order is cancelled under the conditions in (a) or (b) above, we shall be responsible for all sums paid (including initial and re-delivery charges (if any) in respect of the Order in question. 
Notice of wish to cancel must be made by email to orders@storiesforstars.com 
 
For the avoidance of doubt, save in respect of Faulty or defective Products, nothing in these Terms and Conditions shall give you rights of cancellation in regard to the Products, which, by their nature, have been made to your specification or clearly personalized. 
You must return any Product to Us in its original packaging (which You should retain for this purpose). 
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